FAQs

IS THE SERVICE FREE?

Our service is completely free to householders looking to find a contractor for work about their home.

We have no hidden charges for users of our site.

The contractors pay to be listed on our site, the householder uses the service completely for free.

 HOW ARE MEMBERS VETTED?

Our members are thoroughly vetted in a number of ways, to ensure that only the highest caliber of contractor may list their services on our site.

We do this by checking;

ID

The first check we do is to the identity of the tradesperson.

We verify their personal ID documents and ask to see items such as a driver’s license or a passport and birth certificate.

QUALIFICATIONS

We run a check on all the qualifications that a contractor claims to hold.

We ask to see proof of certificates and other qualifications that they possess.

We check this off against the relevant exam boards and professional bodies with whom the qualifications are from.

ADDRESS

We check the residential status of all our contractors and ask for proof of address, before they are allowed to start listing their availability.

REFERENCES

We check out the references of all our contractors. Contractors with no or inadequate references are barred from listing on our site.

We verify a minimum of five references per contractor, to ensure the highest standard of contractor on our website.

ETHICS

All our potential contractors are required to sign a statement agreeing to comply to our code of ethics and professional practices.

CREDIT CHECK

We run a credit check on all our contractors, for the peace of mind of our customers.

We are checking for bankruptcies, and any other history of defaulting or similar on their part.

HISTORY

We investigate the personal and career history of any company or individual listing their services on our site.

We pay special heed to long histories and make sure that we can find evidence of a company or individuals track record, stretching back to the dates provided.

INSURANCE

We ensure that all our listed contractors have the correct type of insurance for the job they are being hired to carry out.

DO WE GUARANTEE A CONTRACTORS’ WORK?

No. All contractors are independent agents and it is up to them to offer a guarantee to their customers.

However, there are a number of things we can do to rectify the situation should you be unsatisfied with your tradesperson.